FAQs

Frequently Asked Questions (FAQ)

What shipping methods do you use?
We primarily use USPS Priority Mail. In some cases, UPS or FedEx may be used based on package size and destination.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the contiguous United States.
Do you ship internationally?
Currently, we only ship within the United States and do not ship to PO Boxes, APO/FPO addresses, or international destinations.
How can I track my order?
Once your order ships, you will receive a confirmation email with your shipment tracking number.

What is your return policy?
We offer a 30-day satisfaction guarantee. If you're not fully satisfied with your purchase, you may return it within 30 days of receiving return approval.
Are there any items that cannot be returned?
Yes, items purchased on clearance or marked as "final sale," used items, or those with opened packaging or broken seals cannot be returned.
How do I start a return?
Contact our support team at sale@pulselifemag.us to receive return instructions and a prepaid return label.
How will I receive my refund?
Refunds will be issued to the original payment method within 7 business days after we receive and inspect the returned item.

What personal information do you collect?
We collect personal identifiers such as your name, email address, shipping/billing address, and phone number for order fulfillment and communication.
How is my payment information handled?
Payment information is securely processed by Stripe, a PCI DSS Level 1 certified provider. We do not store your payment information ourselves.
Do you share my personal information?
We do not sell or trade your personal information. We may share it with trusted service providers like Stripe and Google Analytics to improve our services.
How can I opt out of data sharing?
You can opt out by sending an email to sale@pulselifemag.us with "Opt-Out" in the subject line or by using a supported browser with Global Privacy Control enabled.

What are the terms of service?
By accessing our site or making a purchase, you agree to be bound by our Terms of Service, which govern your use of our website and services.
How can I resolve disputes?
Disputes will be resolved through binding arbitration under the rules of the American Arbitration Association, unless you opt out within 30 days by contacting us.
What is your policy on account use?
Users must provide accurate and complete information at checkout or when creating an account. We reserve the right to suspend or cancel accounts suspected of misuse.