Return & Refund Policy
Store Information
Store Name: Pulselifemagus
Email: sale@pulselifemag.us
Address: 2625 E 2nd St Ste 325 Casper, WY 82609 United States
Phone: 3073105514
Return Address
If you're planning to return a product, please send it to:
Return Address: 2625 E 2nd St Ste 325 Casper, WY 82609 United States
Our 30-Day Satisfaction Guarantee
At Pulselifemagus, we strive for your satisfaction. That's why we provide a hassle-free 30-day return policy. If you’re not fully satisfied with your purchase, you may return it within 30 days of receiving return approval, no questions asked.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Item must be unused, in its original condition, and have all original tags attached.
- Products should remain sealed in their original packaging if applicable.
- A valid proof of purchase or receipt must be included.
- Please ensure the return is securely packaged to prevent damage in transit.
Items That Cannot Be Returned
- Items purchased on clearance or marked as "final sale"
- Used items or those with opened packaging or broken seals
- Custom-made or personalised products
We retain the right to deny refunds if the item does not meet our return criteria, shows signs of misuse, or breaches our sales terms.
Changed Your Mind?
If you've simply had a change of heart, you're still covered. Here's what to expect:
- You’ll receive a full refund
- There are no restocking fees
- Return shipping is on us
Damaged or Incorrect Products
Received the wrong item or something damaged in transit? No worries—we’ll make it right.
- A full refund will be issued
- No restocking fees
- We cover the return shipping costs
Refund Process
Once your return has been received and evaluated, we'll inform you by email whether your refund has been approved or declined. If approved, the refund will be issued within 7 business days. Please note, it might take up to another 7 business days for the amount to reflect in your account, depending on your financial institution.
Shipping Risk Responsibility
For your peace of mind, we suggest using a trackable shipping method. Pulselifemagus is not responsible for returned packages lost during transit.
Returning by Mail
To make things easier, we offer complimentary return shipping labels. Just follow the instructions we provide after your return request is approved.
Exchanges
If you need a different size, colour, or item, we do allow exchanges. The quickest method is to return your current item and place a new order after approval. We’ll cover the shipping cost for the new item.
Product Warranty
Our products come with a 12-month warranty covering manufacturer defects from the date of purchase. Please contact us if you encounter issues after 30 days but within the warranty period.
Returning Gifts
For items marked as gifts, the refund will be issued back to the original payment method used for the purchase.
Refund Method
All refunds will be returned to the same payment method used at the time of purchase.
Shipping Fees
No fees are deducted from your refund. We provide free shipping on all returns and original orders.
Lost Packages
If your return shipment gets lost and no tracking is available, the responsibility falls on the customer. Please use trackable options to ensure safe delivery.
How to Start a Return
- Contact our support team before sending anything back to receive the return process instructions.
- Once we approve the request, you'll receive a return label or confirmation code along with further guidance.
Warranty Support After 30 Days
If your item develops a fault after the initial 30 days but is still under the 12-month warranty, please get in touch. We'll coordinate with the manufacturer to help resolve the issue.
Consumer Rights
This return policy aligns with the United States Consumer Protection regulations, including those applicable in the state of Wyoming.
Dispute Resolution
If you're unable to resolve a refund matter with us directly, you may reach out to the Wyoming Consumer Protection Unit for further support.
Manufacturer Warranty Assistance
For specific warranty issues, we may direct you to the original manufacturer for resolution, especially where third-party warranties apply.
Sales Tax Refunds
In case of a return, we will also refund any applicable sales taxes charged at the time of purchase.
Shipping & Label Information
We provide free pre-paid return labels. Use them to ensure secure and trackable returns through a major shipping carrier.
Contacting Us for Refunds
You may contact our support team using the following methods:
- Email: sale@pulselifemag.us
- Phone: 3073105514
Legal Notice
This return policy does not limit any rights you may have under applicable law.
You can find this policy and other legal information at the bottom of our website:
Last updated: April 2, 2025